Question 1

What is Books4Cubs?

Accepted Answer

Books4Cubs is an online store dedicated to providing good quality preloved books for children at
affordable prices. Our goal is to nurture young minds sustainably by giving books a second life.

Question 2

Are all the books preloved?

Accepted Answer

Yes, we specialize in imported preloved books. While some books may be nearly new, others
might have minor signs of previous use, such as a name written inside or library markings.

Question 3

Do you sell brand-new books?

Accepted Answer

Our primary focus is on preloved books, but occasionally, we may have new or like-new books as
part of our collection. If a book is new, it will be mentioned in the description.

Question 4

How do I place an order?

Accepted Answer

You can browse our collection, add books to your cart, and proceed to checkout. Follow the
payment instructions to complete your order.

Question 5

What payment methods do you accept?

Accepted Answer

We accept UPI, bank transfers, and other online payment methods. Details will be shared at
checkout.

Question 6

Can I cancel my order?

Accepted Answer

Once an order is placed, it cannot be cancelled as we process and pack books quickly. Please
double-check your selections before confirming the order.

Question 7

Where do you ship?

Accepted Answer

We currently ship all over India. Shipping charges will be calculated at checkout based on your
location.

Question 8

How long does shipping take?

Accepted Answer

Orders are typically dispatched within 2-4 working days, and delivery time depends on your
location.

Question 9

How will I receive tracking details?

Accepted Answer

Once your order is dispatched, you will receive a tracking link via WhatsApp or email.

Question 10

What is your return policy?

Accepted Answer

We accept returns only if:
- The book was damaged during transit (requires an unedited package-opening video).
- You received a wrong book or a missing item in your order.

Question 11

How do I request a refund?

Accepted Answer

Contact us via WhatsApp or email within 24 hours of receiving the package, along with an
unedited package-opening video showing the issue.

Question 12

Will I get a refund or store credit?

Accepted Answer

If a refund is approved, you can choose between a monetary refund or store credit for future
purchases.

Question 13

Are sale books eligible for return?

Accepted Answer

No, books purchased during sale events or special offers are non-returnable.

Question 14

How are the books priced?

Accepted Answer

Book prices are based on factors like weight, condition, popularity, and sourcing costs. We aim to
offer the best possible rates while maintaining quality.

Question 15

Do you offer discounts?

Accepted Answer

Yes! We often run bundle offers, flash sales, and special discounts. Follow us on Instagram and
WhatsApp to stay updated!

Question 16

Can I negotiate the prices?

Accepted Answer

No, our prices are fixed and already set at the best possible rates.

Question 17

Will the books be in perfect condition?

Accepted Answer

While we select books in good to excellent condition, keep in mind that preloved books may have
minor markings, name stamps, or slight wear, which does not affect readability.

Question 18

How can I contact Books4Cubs?

Accepted Answer

You can reach us via:
- Email: books4cubs@gmail.com
- WhatsApp: 8139005315
- Instagram: books_4cubs

Question 19

Do I get a free book if my order is above ₹499?

Accepted Answer

Yes! You’ll receive a surprise bonus book chosen based on your child’s age and what’s in stock. This book won’t be listed in your cart but will be included in your package.

Frequently asked questions